At Rowan Create, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a simple return and refund process.
Return Time Frame
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be:
-
Unused and in its original condition
-
In its original packaging
-
Accompanied by proof of purchase
How to Initiate a Return
To initiate a return, please contact our support team at [email protected] within 7 days of delivery. Include your order number, reason for return, and clear photos of the item (if applicable). Our team will review your request and provide return instructions.
Return Shipping
Customers are responsible for the return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure safe return of the item.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, a refund will be issued within 5–7 business days via your original method of payment or through a suitable alternative (as applicable to Cash on Delivery orders).
Non-Returnable Items
-
Items marked as “Final Sale” or “Non-Returnable”
-
Customized or personalized products
-
Items returned after the 7-day return window
Order Cancellations
If you wish to cancel your order, please contact us at [email protected] within 12 hours of placing your order. Once the order is processed or shipped, it cannot be canceled.
Contact Us
If you have any questions about your return or refund, feel free to contact our team at [email protected].